Privacy policy
Last updated: May 7, 2026
Anderson Cookware and Kitchen Accessories operates this store and website, including all related information, content, features, tools, products and services, in order to provide you, the customer, with a curated shopping experience (the "Services"). Anderson Cookware and Kitchen Accessories is powered by Shopify, which enables us to provide the Services to you. This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, use, or make a purchase or other transaction using the Services or otherwise communicate with us. If there is a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy controls with respect to the collection, processing, and disclosure of your personal information.
Please read this Privacy Policy carefully. By using and accessing any of the Services, you acknowledge that you have read this Privacy Policy and understand the collection, use, and disclosure of your information as described in this Privacy Policy.
Personal Information We Collect or Process
When we use the term "personal information," we are referring to information that identifies or can reasonably be linked to you or another person. Personal information does not include information that is collected anonymously or that has been de-identified, so that it cannot identify or be reasonably linked to you. We may collect or process the following categories of personal information, including inferences drawn from this personal information, depending on how you interact with the Services, where you live, and as permitted or required by applicable law:
- Contact details including your name, address, billing address, shipping address, phone number, and email address.
- Financial information including credit card, debit card, and financial account numbers, payment card information, financial account information, transaction details, form of payment, payment confirmation and other payment details.
- Account information including your username, password, security questions, preferences and settings.
- Transaction information including the items you view, put in your cart, add to your wishlist, or purchase, return, exchange or cancel and your past transactions.
- Communications with us including the information you include in communications with us, for example, when sending a customer support inquiry.
- Device information including information about your device, browser, or network connection, your IP address, and other unique identifiers.
- Usage information including information regarding your interaction with the Services, including how and when you interact with or navigate the Services.
Personal Information Sources
We may collect personal information from the following sources:
- Directly from you including when you create an account, visit or use the Services, communicate with us, or otherwise provide us with your personal information;
- Automatically through the Services including from your device when you use our products or services or visit our websites, and through the use of cookies and similar technologies;
- From our service providers including when we engage them to enable certain technology and when they collect or process your personal information on our behalf;
- From our partners or other third parties.
How We Use Your Personal Information
Depending on how you interact with us or which of the Services you use, we may use personal information for the following purposes:
- Provide, Tailor, and Improve the Services. We use your personal information to provide you with the Services, including to perform our contract with you, to process your payments, to fulfill your orders, to remember your preferences and items you are interested in, to send notifications to you related to your account, to process purchases, returns, exchanges or other transactions, to create, maintain and otherwise manage your account, to arrange for shipping, to facilitate any returns and exchanges, to enable you to post reviews, and to create a customized shopping experience for you, such as recommending products related to your purchases. This may include using your personal information to better tailor and improve the Services.
- Marketing and Advertising. We use your personal information for marketing and promotional purposes, such as to send marketing, advertising and promotional communications by email, text message or postal mail, and to show you online advertisements for products or services on the Services or other websites, including based on items you previously have purchased or added to your cart and other activity on the Services.
- Security and Fraud Prevention. We use your personal information to authenticate your account, to provide a secure payment and shopping experience, detect, investigate or take action regarding possible fraudulent, illegal, unsafe, or malicious activity, protect public safety, and to secure our services. If you choose to use the Services and register an account, you are responsible for keeping your account credentials safe. We highly recommend that you do not share your username, password or other access details with anyone else.
- Communicating with You. We use your personal information to provide you with customer support, to be responsive to you, to provide effective services to you and to maintain our business relationship with you.
- Legal Reasons. We use your personal information to comply with applicable law or respond to valid legal process, including requests from law enforcement or government agencies, to investigate or participate in civil discovery, potential or actual litigation, or other adversarial legal proceedings, and to enforce or investigate potential violations of our terms or policies.
How We Disclose Personal Information
In certain circumstances, we may disclose your personal information to third parties for legitimate purposes subject to this Privacy Policy. Such circumstances may include:
- With Shopify, vendors and other third parties who perform services on our behalf (e.g. IT management, payment processing, data analytics, customer support, cloud storage, fulfillment and shipping).
- With business and marketing partners to provide marketing services and advertise to you. For example, we use Shopify to support personalized advertising with third-party services based on your online activity with different merchants and websites. Our business and marketing partners will use your information in accordance with their own privacy notices. Depending on where you reside, you may have a right to direct us not to share information about you to show you targeted advertisements and marketing based on your online activity with different merchants and websites. You can exercise your rights to opt-out of those uses here .
- When you direct, request us or otherwise consent to our disclosure of certain information to third parties, such as to ship you products or through your use of social media widgets or login integrations.
- With our affiliates or otherwise within our corporate group.
- In connection with a business transaction such as a merger or bankruptcy, to comply with any applicable legal obligations (including to respond to subpoenas, search warrants and similar requests), to enforce any applicable terms of service or policies, and to protect or defend the Services, our rights, and the rights of our users or others.
Privacy policy
This Privacy Policy explains how Anderson Cookware (“we”, “us”, “our”) collects, uses, stores, and discloses your personal information when you visit or make a purchase from our website.
Our store is hosted on Shopify Inc., which provides the ecommerce platform that allows us to sell our products and operate this website.
By using our website or Services, you agree to the collection and use of information in accordance with this Privacy Policy.
Information We Collect
We collect personal information in order to provide and improve our Services. The types of data we collect include:
a. Contact & Identity Information
- Name
- Billing address
- Shipping address
- Email address
- Phone number
b. Order & Payment Information
- Payment method details (processed securely by Shopify or third-party payment processors)
- Transaction details
- Order history
We do not store full credit card numbers. All payment information is encrypted and processed securely in accordance with PCI-DSS (Payment Card Industry Data Security Standard).
c. Account Information
- Username, password, account preferences, saved addresses
d. Device & Usage Data
Collected automatically when you visit our website:
- IP address
- Browser type and version
- Device identifiers
- Pages visited, time on site
- Interaction data
e. Cookies & Tracking Technologies
We use cookies and similar technologies to:
- Enable website functionality
- Remember your preferences
- Provide secure checkout
- Analyze site traffic
- Personalize marketing and advertising
You can manage cookies through your browser settings.
f. Communications
If you contact us, we collect the information you submit (emails, support messages, attachments).
How We Use Your Information
We process your personal information for the following purposes:
a. To Provide and Operate Our Services
- Process and fulfil orders
- Provide shipping & returns functionality
- Manage your account
- Communicate about your orders
- Process payments securely
b. Customer Support
- Respond to inquiries
- Resolve issues or complaints
c. Marketing & Advertising
- Send promotional emails (you may opt out anytime)
- Show personalised advertisements based on your browsing behaviour
d. Security & Fraud Prevention
- Verify your identity
- Detect and prevent fraud or unauthorized activity
- Protect our website and users
e. Legal Compliance
- Comply with tax, accounting, and consumer laws
- Respond to legal requests
Sharing Your Information
We may share your personal information with:
a. Shopify
Our store is hosted by Shopify. Shopify processes your personal data to provide us with ecommerce services, analytics, and secure checkout. Shopify’s privacy policy:
https://www.shopify.com/legal/privacy
b. Service Providers
Such as:
- Payment processors
- Logistics & shipping partners
- Customer support tools
- Email/SMS service providers
- IT & cloud hosting providers
c. Marketing & Analytics Partners
Where permitted by law, we may share pseudonymised or behaviour-based data for advertising and performance analytics.
d. Legal Obligations
We may disclose information if required to do so by law or to protect our rights. We do not sell your personal information.
Cookies & Analytics
We use cookies, pixels, and analytics tools such as:
- Shopify Analytics
- Google Analytics
- Advertising pixels (e.g., Meta, TikTok, Google)
These tools help us:
- Improve website performance
- Understand customer behaviour
- Measure marketing effectiveness
You can disable cookies in your browser or opt out of personalised ads using your platform settings.
International Data Transfers
Because Shopify and our service providers operate globally, your information may be stored or processed outside your country (including the UK, EU, USA, and Canada).
Where required, we rely on:
- Standard Contractual Clauses (SCCs)
- Adequacy decisions
- Other legally valid transfer mechanisms
Data Security
We use commercial, technical, and organisational measures to protect your information. However, no system is completely secure. All payment data is processed securely according to PCI-DSS standards.
Data Retention
We retain your personal information only as long as necessary to:
- Provide our Services
- Comply with legal obligations
- Resolve disputes
- Maintain accounting records
You may request deletion of your personal data at any time (subject to legal exceptions).
Your Rights
Depending on your location (e.g., EU/EEA/UK under GDPR or US states under CCPA/CPRA), you may have the following rights:
- Access your personal data
- Request correction
- Request deletion
- Opt out of marketing
- Request portability
- Restrict or object to processing
- Withdraw consent
- File a complaint with your data protection authority
To exercise any rights, contact us at: support@shopandersoncookware.com. We may require verification of your identity before actioning a request.
Children’s Privacy
Our Services are not directed at children, and we do not knowingly collect data from individuals under the age required by local law.
Third-Party Links
Our website may contain links to external websites. We are not responsible for the privacy practices of these third-party sites.
Changes to This Privacy Policy
We may update this policy to reflect operational, legal, or regulatory changes. The updated version will always be posted here with a revised “Last updated” date.
Contact Us
Email: support@shopandersoncookware.com
Customer Support Hours: Monday-Friday 09:00-17:00