We want to offer you a clear, transparent and reliable shopping experience. This policy explains how we handle delivery, shipping times and general guidelines for all orders.

Where We Ship

We offer free shipping across United Kingdom, Ireland, Australia, United States & Canada with no minimum order spend. 

Order Processing & Delivery Times

Order Cut-Off Time

Orders placed before 4:00pm (GMT (UTC+0) Monday–Friday are processed the same business day. Orders placed after the cut-off time or on weekends/public holidays will be processed on the next business day.

Processing Time

All orders require 1-2 business days for processing before dispatch (excluding public holidays). You will receive a shipping confirmation email once your order has been dispatched.

Transit Time

Once dispatched, your order will typically arrive within 2-8 business days.

Total delivery time (handling + transit): 3-10 business days

Delivery times apply to all locations within the countries we ship to. Please note that this is an estimate only as order processing & delivery times may vary during peak periods.

Shipping Method & Tracking

Orders are shipped via reliable delivery partners; the carrier used depends on the product and destination. A tracking number will be emailed to you once your order has been shipped. Tracking updates may take 24–48 hours to appear. The Track Your Order page on our website is available to monitor the parcels progress. 

Customs, Duties & Taxes

Some orders are dispatched from our international fulfilment partners. Depending on your location and the product ordered, your shipment may be subject to customs duties or import taxes. These charges are determined by your local customs authority and are the customer’s responsibility.

Estimated Delivery Delays

Delivery may take longer due to:

• Public holidays
• Severe weather conditions
• Customs processing
• High-volume periods (e.g., Christmas)

We appreciate your patience during these times.

Lost, Damaged or Delivered Packages

If the estimated total delivery time has passed and you have not received your order, please contact our support team at support@shopandersoncookware.com. We will assist in investigating the issue with the carrier.

If your package is lost or damaged in transit (before it is marked as delivered), we will send a free replacement. If the item is out of stock, we will issue a refund instead.

Once a package is marked as delivered by the carrier, Anderson Cookware is no longer liable for the parcel. We do not offer refunds, replacements, or credits for packages that are stolen, missing after delivery, or delivered to a location provided incorrectly at checkout.

For any delivery concerns, please contact us and we will do our best to guide you through the carrier’s investigation process.

Change of Delivery Address

You can request a change of address within 24 hours of placing your order by contacting us at support@shopandersoncookware.com. Once your order has been shipped, the address cannot be changed.

It is essential to ensure the accuracy of your shipping address. Anderson Cookware will not be held responsible for shipping errors resulting from inaccurate information.

Contact Us

If you have any questions regarding your order, feel free to contact us.